Chat with us, powered by LiveChat

FAQs

Current Resident

When is rent due?

Rent is due at the first of each month, you do have a grace period of 5 days and on the 6th day of the month a 5% late fee is assessed.

How do I get to campus from Sunchase?

Don’t have a car or feel like paying for a parking pass? The ECU transit stops at our property several times an hour! Click here to view the map and exact times.

To get to campus:

Take a right out of sunchase, a right on to 10th street, and head about two miles. ECU will be on your right!

Can I have a pet at Sunchase?

We are a pet-friendly community! Please click here to review our pet policies or refer to your resident handbook.

Does Sunchase provide transportation to ECU?

Sunchase has a dedicated ECU transit bus that picks up several times an hour. We also provide Pirate Express which takes you to and from Downtown Thursday through Saturday night!

Who do I contact for internet questions/outages?

Elauwit Networks Support Line: (800)-611-9837 | https://elauwit.com/resident-support/

Parent

How can I pay my son or daughters rent?

We have several options to make paying your rent easy and simple, you can pay by Check, money order, or online through rentpayment.com

What is the move-in/move-out process like?

We have several move-in days throughout the summer to fit your school schedule! Our Sunchase team will be awaiting your arrival! Move in begins at 12pm and we make the process as easy as possible because we know that you are anxious to move into your new apartment home. Once you arrive, one of our team members will have you sign your remaining paperwork, and provide you with keys and your access card for our amenities. We will provide you with a move in checklist to make sure that you are completely satisfied with your new home.  Move in day is exciting and fun! Prior to your move-out day, we can provide you a checklist to make sure you don’t miss anything! Please remember to take your belongings with you and have your apartment looking like it did when you moved in.

When is rent due?

Rent is due at the first of each month, you do have a grace period of 5 days and on the 6th day of the month a 5% late fee is assessed.

What is included in rent?

Our rent is ALL-INCLUSIVE: cable, high-speed internet, all utilities (water, sewer, trash, and electric) and no utility overages.

Do you require rental insurance?

Yes, renters insurance is required. We do offer Tenant Legal Liability insurance as an optional insurance for an additional $11 a month. This protects Sunchase property in the event that you cause damage to it by way of the following causes of loss: fire, smoke, explosion, backup or overflow of sewer, drain or sump, water damage, falling objects and collision with vehicles. It is a $50,000 policy.

What is individual liability leasing?

Your son or daughter is signing an individual  lease on their bedroom and the common area. This means you, as the guarantor, are only financially responsible for your son or daughter’s rent. You have no liability for the rent of the other apartment residents- how’s that for stress relief!?

What if my student has a maintenance issue?

Your son or daughter can call the office during business hours or for their convenience they can submit an online service request. Our maintenance team prides themselves in completing service requests within a 24 hour period. After hours we provide 24 hour emergency maintenance service.

How do I get to campus from Sunchase?

Don’t have a car or feel like paying for a parking pass? The ECU transit stops at our property several times an hour! Click here to view the map and exact times.

To get to campus:

Take a right out of sunchase, a right on to 10th street, and head about two miles. ECU will be on your right!

What if my student doesn’t have any other roommates in mind?

That’s OK! We specialize in roommate matching.

Are there any other fees besides rent that I will be expected to pay monthly?

Our goal is to provide your son or daughter stress free living. One check pays it all.

Does Sunchase provide transportation to ECU?

Sunchase has a dedicated ECU transit bus that picks up several times an hour. We also provide Pirate Express which takes you to and from Downtown Thursday through Saturday night!

What is a term lease?

Sunchase uses term leases.  You will make installment payments, on a monthly basis, on the total amount for the whole period.  For a one year lease, as an example, the total cost of the apartment is divided into 12 equal monthly installments.  Due on the 1st of every month.

Can I have a pet at Sunchase?

We are a pet-friendly community! Please click here to review our pet policies or refer to your resident handbook.

Prospective Resident

What makes your property unique in your market?

Sunchase is the original home of “No Utility Overages” in Greenville! We know college is stressful enough without having to worry about rent, utility overages, and separate bills. With one monthly installment amount, one check pays it all! Plus, our experienced management team has over 40 years of experience in the apartment industry.

What is included in rent?

Our rent is ALL-INCLUSIVE: cable, high-speed internet, all utilities (water, sewer, trash, and electric) and no utility overages.

What is the move-in/move-out process like?

We have several move-in days throughout the summer to fit your school schedule! Our Sunchase team will be awaiting your arrival! Move in begins at 12pm and we make the process as easy as possible because we know that you are anxious to move into your new apartment home. Once you arrive, one of our team members will have you sign your remaining paperwork, and provide you with keys and your access card for our amenities. We will provide you with a move in checklist to make sure that you are completely satisfied with your new home.  Move in day is exciting and fun! Prior to your move-out day, we can provide you a checklist to make sure you don’t miss anything! Please remember to take your belongings with you and have your apartment looking like it did when you moved in.

Do you require rental insurance?

Yes, renters insurance is required. We do offer Tenant Legal Liability insurance as an optional insurance for an additional $11 a month. This protects Sunchase property in the event that you cause damage to it by way of the following causes of loss: fire, smoke, explosion, backup or overflow of sewer, drain or sump, water damage, falling objects and collision with vehicles. It is a $50,000 policy.

Are you furnished?

Sunchase apartments are fully furnished

How do I get to campus from Sunchase?

Don’t have a car or feel like paying for a parking pass? The ECU transit stops at our property several times an hour! Click here to view the map and exact times.

To get to campus:

Take a right out of sunchase, a right on to 10th street, and head about two miles. ECU will be on your right!

Are there any other fees besides rent that I will be expected to pay monthly?

Our goal is to provide your son or daughter stress free living. One check pays it all.

Does Sunchase provide transportation to ECU?

Sunchase has a dedicated ECU transit bus that picks up several times an hour. We also provide Pirate Express which takes you to and from Downtown Thursday through Saturday night!

What is a term lease?

Sunchase uses term leases.  You will make installment payments, on a monthly basis, on the total amount for the whole period.  For a one year lease, as an example, the total cost of the apartment is divided into 12 equal monthly installments.  Due on the 1st of every month.

Can I have a pet at Sunchase?

We are a pet-friendly community! Please click here to review our pet policies or refer to your resident handbook.